Returns Policy - Diamonds Factory

Returns:

The customer is only eligible for Returns and Refunds if he/she full fills the following conditions:

The jewelry is not engraved, bespoke or resized.
The jewelry is in its original, perfect state and the barcode security tag is intact.
We have a 30 days returns policy for change of mind returns. For faulty goods, your rights under applicable consumer protection laws, such as the Ontario Consumer Protection Act, 2002, apply, and you should contact us as soon as possible after discovering the fault - there is no fixed time limit if the claim is made within a reasonable time based on the product's expected lifespan.
Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
Our 30 days return policy supplements your 10 days withdrawal and implied warranties of merchantability and fitness for purpose (e.g., under the Ontario Consumer Protection Act, 2002).
Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed unless due to a manufacturing fault covered by consumer protection laws. We strongly advice you to get the jewelry insured to protect yourself against such mishaps. Our advice to you is to inspect your item as soon as it arrives, and notify Diamonds Factory for any defect or damage, if you find any issues please contact us on at service@diamondsfactory.ca.
For non-conformity, remedies include repair, replacement, price reduction, or termination. There is no strict time limit provided you notify us within a reasonable time after discovering the issue. This complies with applicable Canadian federal and provincial consumer protection laws, including the Ontario Consumer Protection Act, 2002, and Sale of Goods Acts.

The jewelry sold at discount prices cannot be replaced at the same discounted price.

The shipping costs for returning the product will be customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product.

Note: Please return your purchase via Royal Mail Special Delivery or FedEx/ UPS and insure the package for the full amount of the purchase. Diamonds Factory is not responsible for damage or lost packages during shipment.

Consumer guarantees apply for reasonable time. Your consumer rights are not affected by our commercial warranty.

How to Return Your Jewellery

If you wish to return an item, please follow the steps below:

We do not offer free return labels or collections, so please use a trusted, tracked, and insured courier service to return your item to us.
Use the original packaging, or a similarly secure and appropriately sized box, to ensure your item is safely returned.
Include a note in your package explaining the reason for your return. This helps us process your return more quickly.
If you are returning your ring for a one-time complimentary resizing, please clearly state the new size required.
Do not under any circumstances write Diamonds Factory, diamonds or jewellery anywhere on the package.

Return your item(s) to the address below.

DF Logistics
Unit 1836,
2 St. Clair Avenue West,
18th Floor, M4V 1L5,
Toronto, ON,
Canada